An extensive needs analysis is conducted throughout the organisation to establish who the target audience is, and may be in the future. Using various methods such as interviews, group discussions, questionnaires, etc. the objective is to ascertain what training is required the current level of knowledge within the organisation and where the greatest need lies. Thereafter, the organisations policies, procedures and business rules are identified to ensure a consistency throughout all programs. Protion firmly believes that by informing employees about the ‘why’ certain processes are followed, the ‘how’ will follow automatically.