The introduction of new systems and processes often create challenges resulting in decreased acceptance levels by staff due to a lack of understanding. The fear of change usually proves to be the biggest obstacle to overcome, and once this has been mastered, the rest of the process is seamless. Users must be shown the benefits of any system or process that is introduced into an organisation, which provides buy-in and acceptance of the change. By highlighting the benefits for the users and how the new product will enhance their working experience, the easier the transition will be.